I'm going to venture to say that each of us has experienced a shitty airline moment or travel nightmare at some point in our lives. Delayed flights. Missing luggage. Hidden Fees. A snarky flight attendent. An overall lack of care or concern or kindness from staff. In my many years of travel (pause for a moment of gratitude-I have been blessed to see so much of the world already) I have certainly experienced each of these things at one time or another. And even a few times all at once (those sure were fun). Admittedly I can't say that I always blame the airlines for their generally chilly demeanor when dealing with customers (and that is indeed a generalization, the story to follow proves exceptions exist); if I worked in travel customer service, it's highly possible I would end up in prison for strangling someone. No amount of yoga and mediation could save me from that fate.
This brief story is a nice (though sad) reminder to be kind and patient towards each other...and a glimmer of hope that there are people who do their jobs with the gift of seeing customers as *people* first and foremost; Southwest Airlines
The next time my flight is delayed because of waiting for a "late" passenger, I'm going to remember this story. I'm going to take a deep breath and hope everything is OK in their lives.
Cheers to remembering we're all human. To good deeds. To extending kindness and help simply because we can. And, as Louis CK says, cheers to our ability to participate in the miracle of human flight :)